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Terms & Conditions

1. THE SERVICE MODEL (IMPORTANT)

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Preciously Intertwined Ltd acts solely as a Property Coordination & Compliance Partner. We are not a letting agency, estate agent, or property management firm.

  • No Rent Collection: We do not collect, hold, or process tenant rental payments or deposits. All financial transactions regarding rent remain the sole responsibility of the Property Owner.

  • No Tenant Sourcing: We do not find, vet, or place tenants. Our role is to ensure the property is 100% ready for occupants managed by the Owner or their designated agent.

  • No Key Holding: To reduce liability, the Company does not provide 24/7 key-holding services. The Property Owner agrees to provide access via a secure on-site lockbox or by pre-arranging entry.

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2. FEES AND PAYMENT

  • Monthly Retainer: The HMO Coordination (£110/room) and Single-Let (£125/property) fees are billed monthly in advance and are non-refundable once the service month has commenced.

  • The 10% Project Coordination Fee: For all major repairs, refurbishments, or works exceeding £500 (e.g., boiler replacements, roofing, or full repaints), a 10% coordination fee is applied to the total project cost. This fee covers sourcing quotes, site oversight, and quality sign-off.

  • Additional Services: Payments for Photography, Compliance Audits, and Turnovers are due upon booking.

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3. CONTRACTOR & THIRD-PARTY LIABILITY

  • Direct Contracts: All maintenance work is a direct contract between the Property Owner and the Third-Party Contractor.

  • Payments: Property Owners pay contractors directly. Preciously Intertwined Ltd does not take "kickbacks" or markups on standard repairs.

  • Liability: While we use reasonable care to source vetted professionals, the Company is not liable for the physical quality, delays, or damages caused by third-party contractors. Any disputes regarding workmanship must be resolved with the contractor directly.

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4. COMPLIANCE & LICENSING

While we monitor and coordinate compliance certifications (Gas, Electric, EPC), the ultimate legal responsibility for the property’s HMO license and safety remains with the Property Owner. The Company is not responsible for fines resulting from a Property Owner’s refusal to follow compliance advice or failure to fund required repairs.

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5. CANCELLATION

The monthly coordination service may be cancelled by either party with 30 days' written notice.

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6. LIMITATION OF LIABILITY

Preciously Intertwined Ltd’s total liability to the Property Owner for any claim shall be limited to the total fees paid by the Property Owner to the Company in the three months preceding the claim.

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